Refund Policy

Everything in our store is a digital product delivered to your linked Steam account for use on Horizon Rust servers. Because digital items can't be returned once they are used, refunds depend on whether the product has been used or delivered.

• Products that have not been used (for example, a kit you haven't claimed or a rank whose time hasn't started).
• Duplicate or accidental purchases, as long as the products are unused.
• Purchases that were never delivered and that we can't fix after you contact us.

• Products that have already been used, claimed, or activated, including ranks whose time has started.
• Purchases on an account that is banned for breaking the rules. Banned players are not entitled to a refund.
• Losses caused by normal Rust gameplay, such as being raided, dying, or a server wipe or forced wipe.
• Store credit that has already been spent. Store credit itself has no cash value and can't be withdrawn.
• Purchases made to the wrong Steam account because the wrong account was linked.

If a problem on our side, such as a plugin failure or extended downtime, caused you a major inconvenience with something you paid for, open a ticket. We will try to fix it first. Where that isn't possible, we may offer a refund or add time to your product, at the discretion of Payment Support. Short outages and scheduled maintenance don't qualify.

• Open a ticket in our Discord at discord.gg/na10x.
• Include the Steam account that made the purchase, the product name, and your order or payment reference.
• Tell us why you're asking for a refund so Payment Support can review it.

Please contact us as soon as possible. Requests are reviewed case by case, and the decision of Payment Support is final.

Approved refunds are processed through PayNow, which handles our payments, and are usually returned to the original payment method. How long they take to show up depends on PayNow and your bank. If you paid partly with store credit, we may return that portion as store credit. When a refund is approved, the refunded products are removed from your account.

Please contact us before you open a payment dispute with your bank or card provider. Chargebacks may lead to removal of your products and a permanent ban, as described in our Terms of Service.

Questions about a purchase or this policy? Open a ticket in our Discord at discord.gg/na10x.