Terms of Service

You must be at least 13 years old (or the minimum age required in your country) to use the Services. If you are under 18, you confirm that a parent or guardian has reviewed these Terms and permits you to make purchases. You are responsible for any purchase made using your accounts or payment method.

To buy from the store and receive your items, you link your Steam and Discord accounts to the website. Please read what this does and does not involve:

• What linking gives us: your SteamID and your Discord ID, plus the public profile details those services share (such as your username and avatar). Linking does not give us your IP address, password, email, or payment details.
• Who can see it: linked account data is visible only to server Owners. Any staff member with access to player or account data is required to sign a non-disclosure agreement (NDA).
• How we use it: to deliver purchases to the correct player, apply ranks and roles, run clan and account features, and enforce bans and prevent ban evasion.
• What we don't do: we never sell your data or share it publicly.
• Game server connections: when you connect to a Rust server, your connection is visible to the server and to server tools in the normal way, as on any Rust server. This is separate from linking. Staff may use connection and VPN/proxy checks to deal with cheating and ban evasion, and access to that information is restricted to authorized staff.
• Payments: payments are processed by PayNow, which handles your payment information under its own terms and privacy policy (linked in the footer). We do not receive or store your card details.
• Removal: you can ask to unlink your accounts and have your linked data deleted by opening a ticket in our Discord. We may keep limited records where needed for bans, fraud prevention, payment records, or legal reasons.

You are responsible for keeping your Steam and Discord accounts secure. Tell us right away if you think someone else has access to them.

• The store sells digital products such as ranks, kits, and bundles for use on Horizon Rust servers. Prices are shown in USD at checkout.
• Payments are handled by PayNow. By paying, you also agree to PayNow's terms, buyer agreement, and privacy policy.
• Taxes, if any, are shown at checkout. Your bank or payment provider may charge extra fees; those are outside our control.
• You must link the correct Steam account before buying. We can't move a purchase to a different account after delivery, except at our discretion.
• We may change prices, products, and perks at any time. A change does not affect a purchase you have already completed, except as described in these Terms.
• We may refuse or cancel any order, for example if we suspect fraud or abuse.

• Everything sold is a limited, revocable license to use in-game perks on Horizon Rust servers. You do not own it, and it has no cash value outside the Services.
• Ranks, kits, and bundles are for the account that bought them. They cannot be sold, traded, gifted, or transferred without our approval.
• Products are time-limited or one-time use as described on the product. Time-limited products begin when delivered or activated and end when the listed time runs out, whether or not you are online.
• Purchases do not give you any right to win, stay on the server, or be exempt from the rules.
• Perks are provided through server plugins and settings. We may adjust, rebalance, rename, or replace perks to keep the game fair, fix bugs, or follow game updates. We will try to keep the core of what was advertised in place.

• Store credit is only usable in the Horizon store. It has no cash value, can't be withdrawn, and can't be transferred to another account.
• We may add or remove credit to correct errors, or if it was obtained through fraud or abuse.
• Credit may be lost if your account is banned for breaking the rules.

Our Refund Policy explains when refunds are available and forms part of these Terms. In general, unused products can be refunded, and used or delivered products are not refundable unless the policy says otherwise. If a problem on our side caused you a major inconvenience, we may offer a refund or extra time at the discretion of Payment Support.

If you have a problem with a purchase, contact us first so we can fix it. If you open a chargeback or payment dispute instead, or pay using a stolen or unauthorized payment method, we may remove the products, remove store credit, and permanently ban the linked Steam and Discord accounts and any related accounts. We may share the relevant records with PayNow and the payment provider to respond to the dispute.

You agree to follow the rules posted in our Discord and on the game servers. In particular, you must not:

• Cheat, use macros or scripts that give an unfair advantage, or exploit bugs, glitches, or plugin flaws. Report them instead.
• Evade a ban, including by using alt accounts or by hiding your connection to get around a block.
• Harass, threaten, or discriminate against other players or staff, or post hateful, sexual, or illegal content.
• Share another person's private information, or pretend to be staff.
• Scam, spam, or advertise other servers or services.
• Attack, overload, or try to break into our website, servers, bots, or other players.
• Abuse the support system, for example by opening false tickets.

Staff decisions on rule interpretation are final. Rules may be updated at any time, and not knowing them is not an excuse.

• We may warn, mute, kick, ban, or blacklist accounts that break these Terms or the server rules, with or without notice, for as long as we think is appropriate.
• Bans may apply across our Discord servers and game servers, including through a shared blacklist.
• Banned players are not entitled to a refund. Any ranks, kits, bundles, or store credit may be lost, and no refund or compensation is owed, for a ban that results from breaking the rules.
• If you think a ban was a mistake, open a ticket in our Discord to appeal. We decide appeals at our discretion.

• Rust servers wipe regularly. Wipes, forced wipes, and game updates may reset your base, items, and progress. This is a normal part of Rust and is not a reason for a refund.
• We do not guarantee that any server will be online at any particular time, or that it will have any particular population, performance, or wipe schedule.
• We may change, merge, or shut down a server or a feature. If we shut down a server permanently while you still have unused paid time, we will try to move it to another server or offer a fair remedy.
• Plugins can fail or have bugs. If something you paid for isn't working, open a ticket and we will try to fix it.

Horizon Rust is an independent community. We are not affiliated with, endorsed by, or sponsored by Facepunch Studios, Valve, Steam, or Discord. Rust is a trademark of Facepunch Studios. All other names and logos belong to their owners. You must follow the Rust and Steam terms and rules for the game, and the Discord terms for Discord.

• The Services are provided "as is" and "as available", without warranties of any kind, to the extent allowed by law.
• To the extent allowed by law, Horizon Rust and its owners and staff are not liable for indirect, incidental, or consequential damages, loss of data, loss of in-game items or progress, or loss of profits arising from your use of the Services.
• Our total liability for any claim relating to the Services is limited to the amount you paid us in the 30 days before the claim arose.
• You agree to cover any claims or losses caused by your breach of these Terms or your misuse of the Services.
• Nothing in these Terms limits any rights you have under the law where that can't be limited.

We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. If you keep using the Services after a change, you accept the new Terms. For major changes, we will post a notice in our Discord.

Questions about these Terms, purchases, account linking, or data removal? Open a ticket in our Discord at discord.gg/na10x.